Overview

At Direct XPRESSIONS, we take pride in the quality and craftsmanship of our custom journals, planners, apparel, and drinkware. Because many of our items are custom-made or printed on demand specifically for you, we maintain a clear policy regarding returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

We want you to love your purchase. You may request a return or exchange under the following conditions:

• Damaged or Defective Items: If your item arrives damaged, flawed, or with a manufacturing defect, please notify us within 14 days of delivery. We will gladly provide a replacement or a full refund.
• Incorrect Orders: If you receive an item that does not match your order confirmation (wrong size, color, or item type), let us know within 14 days of delivery so we can correct it right away.
• Unused Non-Custom Items: Standard, non-customized merchandise may be returned in its original, unused condition with tags attached within 14 days of delivery.

2. Non-Returnable Items

Due to the personalized nature of our products, the following items cannot be returned or refunded unless they arrive damaged or defective:

• Custom-printed journals and planners featuring personalized text, names, or custom interior layouts.
• Digital products, downloadable guides (such as journaling PDFs), and digital planner accessories.
• Final sale or clearance items.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

3. How to Initiate a Return or Replacement

If you encounter an issue with your order, please reach out to our customer support team to get started:

1. Email Us: Send a message to our support email admin@directxpressions.com with your order number and photos of the damaged or incorrect item.
2. Review: Our team will review your request within 1–2 business days.
3. Resolution: Once approved, we will outline the next steps, whether that involves shipping a replacement or issuing a refund to your original payment method.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow 5–10 business days for the credit to reflect on your statement.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@directxpressions.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@directxpressions.com

Need help?

Contact us at admin@directxpressions.com for questions related to refunds and returns.